Returns + Exchanges
Our returns guarantee entitles you to return/ exchange the product* for any reason within 14 days of having received it.
All returns/exchanges must be approved beforehand.
*all sale items are final sales. No returns or exchanges will be given on sale items.
If you wish to return a product, please contact us at firstname.lastname@example.org with the order number in the subject line before returning any items by mail.
Unidentified returns may be returned to sender without processing.
Products are to be returned in original condition in original, undamaged packaging with price stickers, hang tags, etc. still attached.
Goods should be protected in a box or plastic bag. No tape is to be attached directly to the product or the product's packaging.
Refunds must be accompanied by an original receipt. We will not accept without the original receipt.
We ask that you please try on all footwear on a carpeted surface before use, to ensure that the item is not damaged and therefore still eligible for return prior to wear.
Please note that all sale items are final sales. No returns or exchanges will be given on sale items.
Shipping costs will not be refunded unless a mistake has been made by us. This applies to the original shipping cost for your order as well as the return-shipping cost.
In the case of an exchange, we will cover the cost of shipping the replacement item to you.
You are responsible for the returned product until it is delivered to us.
If you wish to exchange a product, please contact us at email@example.com as soon as possible to reserve another product/size. Products may only be exchanged for other products available from www.ChamulaOriginal.com.