Returns + Exchanges

HOLIDAY RETURNS AND EXCHANGES POLICY

All purchases made at Chamula online store between November 1, 2024 through December 25, 2024 can be returned or exchanged through January 5, 2025.

Please note that all other standard return policy conditions apply; see below for details.

STANDARD RETURNS AND EXCHANGES POLICY

Our returns guarantee entitles you to return/ exchange the product* for any reason within 14 days of having received it.

All returns/exchanges must be approved beforehand.

*all sale items are final sales. No returns or exchanges will be given on sale items.

If you wish to return or exchange a product, please contact us at mail@megcompany.com with the order number in the subject line before returning any items by mail. 
Unidentified returns may be returned to sender without processing. 
Products are to be returned in original condition in original, undamaged packaging with price stickers, hang tags, etc. still attached.
Goods should be protected in a box or plastic bag. No tape is to be attached directly to the product or the product's packaging.
Refunds/exchanges must be accompanied by an original receipt. We will not accept without the original receipt.

We ask that you please try on all footwear on a carpeted surface before use, to ensure that the item is not damaged and therefore still eligible for return prior to wear. 

Shipping costs will not be refunded unless a mistake has been made by us. This applies to the original shipping cost for your order as well as the return-shipping cost. 
In the case of an exchange, we will cover the cost of shipping the replacement item to you.

You are responsible for the returned product until it is delivered to us.

If you wish to exchange a product, please contact us at mail@megcompany.com as soon as possible to reserve another product/size. Products may only be exchanged for other products available from www.ChamulaOriginal.com.

The product(s) you are exchanging must be returned to our return location within 7 days (14 days for international orders)of having received an exchange authorization or your exchange order will be cancelled and the replacement product will be back online. If any products are no longer in stock due to inventory changes, we will refund your original form of payment.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.